FAQ FOR AU INAMO OWNERS

Do the INAMO wearables come in different sizes?

Not yet. The current INAMO wearable range have a dimension of 22mm wide and can only fit on watches, fitness bands or on your key ring!!



Is it waterproof?

Sure is... you can go swimming, surfing, paddling... you can even shower with it on :-)



What is an INAMO wearable?

  • Consider your INAMO CURL as a cash card.
  • Because it’s prepaid, it means you can only spend what you load onto your Account and you cannot be overdrawn, or be forced into credit.
  • There are no credit checks, minimum balances, penalty or related interest charges which can occur with a credit card.



Is my INAMO account with Heritage Bank?

Yes. When you purchase an INAMO wearable we will set you up with a prepaid account with Heritage bank.



Where can I use my INAMO wearable?

You can use it in-store where Visa is accepted electronically globally - that's right, you can take your CURL overseas.



How can I load money onto my INAMO account?

You can load your salary or via bank transfer using BSB: 880-110 and your Account Number which is your 9 digit Customer ID.



How much money can I load at any time?

The maximum amount you can load at any one time is up to $2,000.00.



When will my money be available after I load it?

Money loaded by bank transfer will be made available within 2 business days.



What will happen if I want to make a purchase with my INAMO wearable but the value of it exceeds the remaining balance I have in my account?

If the value of the purchase exceeds the remaining balance in your account, the transaction will be declined. It is really important that you are aware that when it comes time to making a purchase, to ensure you have enough money to cover say, tips, the bank calculates an additional 10% to ensure you have enough money in the account. For example, if you went to a restaurant and your bill is $100, the bank will calculate $110 (you will still only be charged $100) and if you do not have $110 in the account then the transaction will be declined.



What should I do if I think that I've lost my INAMO wearable or worse, it's stolen?

Don't panic. Log into your account, go to the “Lost & Stolen” section under My Account where you have 3 options: Option 1: Disable your Account

  • This allows you to place a ​temporary block on your wearable. Just in case you left it behind the couch!
  • Just remember that you will not be able to make any purchases but you can load more money.
Option 2: Enable your Account
  • OK, you found your wearable.. phew! ​
  • Simply enable your wearable and away you go.
Option 3: Stop your Account permanently
  • If you chose this option, your INAMO wearable will be cancelled immediately



What should I do if my INAMO CURL is not working at a Merchant?

  • Makes sure your Account has been activated.
  • The merchant has a contactless terminal.
  • You are not trying to make a transaction for more than the available balance on your Account.
  • You have not entered your PIN incorrectly 3 times in a row. If you have, your Account will be blocked and you will need to phone the Call Center to have it unblocked.
  • If your INAMO CURL is still not working after checking all of the above please contact us.



How much money can I have on my Inamo Wearable?

The maximum balance on your card is $10,000.00.



Can I transfer money from my INAMO account

Unfortunately no. This is a prepaid account and all funds would need to be drawn down by making contactless payments.



Account Keeping Fees

Unfortunately we have had to add a $5 / month inactivity fee when you have not made a transaction within a month.



Warranty-Activating Your INAMO Account

If you purchase one of our wearable devices, THE CLASSIC, THE CURL or THE WAVE and do not activate the account within a month, the account will be cancelled.